Shipping + Returns
When you place an order with us, rest assured that we will take the time to carefully package and ship your treats to you. Our goal is to have your order packed and shipped within 3 business days. If we cannot meet that requirement we will always contact you to advise!
- Alberta: $10
- BC, Saskatchewan + Manitoba $12.50
- Ontario + Quebec $15
- Maritimes + Newfoundland $17.50
- Territories $20
- Our site will calculate live Canada Post shipping rates for any order with a shipping address outside of Canada.
- Duty Rates + Charges: You are responsible for any duty charges associated with your order. Unfortunately, we cannot offer any time guarantees on the length of time it will take for your order to clear customs.
- Please note in the comments of your order and we will quote you the price before shipping.
- Canada Post holiday shipping deadlines are subject to change. As the holidays approach, visit canadapost.ca to view up-do-date deadlines.
- We will let you know when your order is ready to pick via email or SMS text, Please do not come to the store to pick up your order until you've heard from us.
- Drive around to the back door, ring the doorbell, and let the store team know you're there to pick up your ATJ order. They'll hand it to you, easy peasy!
- Pick up hours @ The Apothecary are 7 days a week (excluding statutory holidays), 10 am - 5 pm
- Shipping errors on our part:
- If there has been an error on our end with shipping (incorrect product, packing, etc), we will of course offer a full refund to you (including ship charges) once the returned order has been received in-house.
- Return of unclaimed parcels:
- We will happily refund the cost of your order, in Canadian dollars, less all shipping charges, for any orders that are returned to us as a result of non-pickup by a customer. Please contact us in this case so we can resolve the matter with you! We are happy to re-send your parcel out to you, and will bill you the additional shipping charges in these cases.